Frequently Asked Questions
Everything you need to know about your ONS Clothing experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment for the best results.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Afterpay.
Are your materials sustainably sourced?
At ONS Clothing, we prioritize ethical manufacturing. We use a mix of organic cotton, recycled polyesters, and eco-friendly dyes to ensure our fashion footprint is as light as possible.
Can I track my shipment?
Yes. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.